FEATURES

Common customer misconceptions you can clear up

As Boiler Plus looms, BEAMA examines some common misconceptions with heating systems and controls that installers should aim to clear up with customers.

How changes to SAP could impact you

Steve Sutton, Technical Manager at the Heating and Hotwater Industry Council, explains the likely impact of the government’s planned update to the Standard Assessment Procedure.

Avoiding the worst kind of theft from your business

Theft by customers and third-party criminals is bad enough, but it hurts most when staff commit criminal acts against the business that employs them. Adam Bernstein discusses.

Top tricks of the trade for shower installations

At a recent training session held by manufacturer Triton, three installers who attended were asked to share their tricks of the trade when installing showers. Here's what they had to say:

The shift to unvented hot water cylinders explained

The traditional domestic hot water vented cylinder is gradually being replaced where possible with unvented units. Isaac Occhipinti, Head of External Affairs at the Hot Water Association, explains why.

Hattie Hasan: From plumbing trainee to diversity vanguard

HVP sat down with Hattie Hasan, founder of Stopcocks Women Plumbers, to talk about her journey from budding plumber to successful businesswoman and role model. Tom Hogarth reports.

Getting up to speed with Boiler Plus

Stewart Clements explains what installers need to know ahead of the Boiler Plus rollout in April.

The modernisation of heating controls explained

Reporting for HVP, Kevin Stanley spoke to manufacturers to identify the drivers behind the shift from the dull, grey thermostat on the wall to more modern, stylish, wireless controls.

Is CPD the key to raising standards?

Richard Soper says that continuing professional development can play a vital role raising standards across the sector.

Avoid the dangers of automatic pension enrolment

Adam Bernstein reports for HVP on the potential pitfalls of employee pension auto-enrolment.

Breaking down the EUA Fuel Poverty Report

HVP’s Tom Hogarth examines the EUA’s new Fuel Poverty Report, which hopes to offer solutions for tackling fuel poverty in the UK.

Electrical installation safety bulletin from the HWA

Isaac Occhipinti updates installers on the correct electrical installation of water heating products.

The new campaign taking the axe to safety tax

HVP’s Joe Dart spoke to Gas Tag Chief Executive Paul Durose to learn more about the company’s new campaign to remove the VAT charge on domestic safety products.

Be prepared for new controls standards

Additional standards for heating controls come into effect this year and installers need to be prepared for their introduction, says Colin Timmins.

Tax could change in 2018, make sure you know how

Jason Piper explains some of the proposed changes to tax planning that could soon be introduced.

Supplying the right hot water system for the customer

Isaac Occhipinti explains the importance of ensuring a home’s hot water facilities are tailored to the occupants’ needs.

Spotting a counterfeit boiler part

For heating engineers, it’s vital to be able to successfully identify a non-genuine boiler part. David Willetts offers his top tips for spotting a fake part.

Does the Aldous Bill represent a solution to the cash retentions issue?

Cash retentions have become a crippling problem for the construction industry, and a new bill hopes to take the first step in finding a solution. Tom Hogarth reports.

The role of micro-CHPs in the future of the industry

Steve Sutton asks whether fuel cell-based micro-CHPs are likely to play a major role in the key energy solutions of the future.

Learn it all at the Energy Academy

A new state-of-the-art training academy, backed by a major heating contractor, is hoping to drive up standards across the sector. HVP’s Joe Dart visited the centre to find out more.

Dealing with phoenix companies

Sarah Carlton examines the business practice of launching a phoenix company after insolvency.

Heating controls and insulation are most efficient together

Insulation without heating controls only solves half of the energy efficiency puzzle, says Colin Timmins.

Tips for preventing frozen condensate in pipes

Neil Macdonald provides tips for dealing with frozen condensate in pipework.

Should we be making more use of hot water storage systems?

Isaac Occhipinti and Ian Robinson evaluate the performance and advantages of hot water storage solutions.

Solving real problems with the CIPHE's virtual training

Mike Lee explains how a new series of ‘virtual reality’ courses can help improve safety when it comes to the design, installation and maintenance of water-using appliances.

Forging a good customer relationship

Jack Smithson provides advice on how installers can maintain positive relationships with their customers.

What does it take to join Pimlico Plumbers?

Pimlico Plumbers has grown to become one of the most high profile employers in the sector. HVP’s Tom Hogarth sat down with Recruitment Manager Darren Robins to find out what it takes to wear the red and blue uniform.

Family businesses, do you have a succession plan in place?

Independent, family-run businesses are an integral part of British culture. Steph Brown offers some tips on how to make sure there is a succession plan in place for your business.

Are you ready for changes to Building Regulations?

Changes to Building Regulation Part L next year will make more work for installers in the private rented sector, according to Baxi and the APHC. Jennie Ward reports.

Electric showers are back in vogue

Lisa Ward provides six reasons why installers need to stay plugged in to the pros of electric showers.

What you need to know about the impending General Data Protection Regulation

Data protection law has been updated by the European Union and will be in place in less than a year. Despite the Brexit vote, businesses need to note the changes, as the penalties for breaches will be severe and adjusting to the new rules will take time. Adam Bernstein explains the situation.

Testing out Dexters Workwear

HVP recruited Jamie Kenna, of Kenna Plumbing in London, to put products from Dexters Workwear through their paces and see if they stand up to the day-to-day challenges of installer life.

Catching up with the Plumber of the Year

HVP’s Tom Hogarth tracked down Drew Styles, fresh off winning UK Plumber of the Year, to talk about how he got to where he is, and how he continues to improve himself and his business.

Picture credit: C. Hoyer / Shutterstock.com

Stay fire safe

In the wake of the tragedy at Grenfell Tower, installers are being reminded of their fire safety obligations when laying pipes and ducting. Jennie Ward reports.

The right to train is good for business, says Logic4training

Mark Krull, Director for Logic4training calls on businesses to take another look at the Government's ‘Right to Request Time to Train' scheme, which could help fill skills gaps in the building services engineering sector and beyond, following a recent report that the scheme is not known about or dismissed by eligible organisations.

Heat network data can bring new business

Data gathered from heat networks can be used to drive-down energy costs, and that’s exactly the kind of help customers want. Anthony Coates-Smith, Director at Insite Energy, explains why.

Specflue's eight-point winter plan

To help wood and solid fuel heating installers make the most of what can be the busiest time of year, Specflue has created an eight-point plan to prepare for winter; to ensure customers are kept safe, appliances are efficient and installers can carry out their job effectively and to a high standard.

Top five energy saving tips this winter

The average energy bill for a three bedroom house in the UK is £98 a month, or £1,066 a year. This figure is set to rise over winter, as we use around 40% of our annual energy consumption during the colder months.

The challenge of delivering a world class apprenticeship framework

Graeme Dryden, APHC’s Technical Services Manager, discusses the challenges involved in creating a new framework for plumbing and heating apprenticeships in England, and explains how industry associations are coming together to set up a new scheme

Bosch provides heating solution for sixth oldest school in the world

As part of an extensive sustainability programme and after suffering several legacy boiler failures, Royal Grammar School Worcester required a reliable and efficient heating solution across its seven plant rooms. Bosch Commercial and Industrial stepped in to help.

The ageing population and inclusive bathroom design

Martin Walker, CEO of Methven UK, discusses the role played by technology and design in the creation of usable bathrooms for the ageing population, and what this means for builders and installers.

Devil in the details

Amid the dominant trend for minimalistic bathroom design, consumers continue to favour simple, pared-down taps and showers. Matthew Hicks, Product Manager at Bristan, talks about how installers can make the most of detailed minimalism.

Capitalise on new sectors

HVP met with Warmup at the ISH Exhibition to get the company’s views on the rapidly expanding smart controls market, and how installers can be sure they’re getting the most out of the sector.

On the level with wetrooms

HVP attended an Impey wetroom training day at Ascot to find out more about the company’s offering for installers.

New kid on the block

It’s not often that a completely new business enters the boiler market. KD Navien, a global manufacturer based in South Korea, is bringing its combi boilers to the UK, offering installers an alternative to the traditional brands. HVP visited its factory to find out more.

Plastic pipe myths revealed

Des Dolan answers some of the misconceptions regarding the performance of plastic pipework systems

The pros and cons of flue gas recirculation

Phil Pett, Technical Sales Manager at EOGB Energy Products, looks at the pros and cons of the flue gas recirculation technique in heating systems and its effectiveness in reducing NOx emissions

Campaign for change

As the Gas Safety Superheroes campaign continues to gather pace, HVP sits down with co-founder and installer Paul Hull to find out why he is keen to effect real change within the industry.

Getting the right heating mix for your school

Pete Mills, Commercial Technical Operations Manager at Bosch Commercial and Industrial, explains some of the most important considerations to make when it comes to heating and hot water in schools.

Considering commissioning of a commercial heating system

Dave Ward, Service Engineer at Hamworthy Heating, explains what a commissioning job entails and why it’s worth considering not just in terms of efficiency, but also customer safety.

Sign Up

Sign up to our weekly eNewsletter to receive all the latest news direct to your inbox