BLOGS

Top tips for handling negative online reviews

Online customer reviews are playing an increasingly important role in influencing consumer behaviour, with many using them to guide their decisions on what product or service they purchase. Elliot Adams looks at how to manage online reviews and deal with customer complaints.

Trends in UK energy consumption

This infographic from RDO Kitchen Appliances shows how energy is typically consumed in UK households.

Making the most of the Green Deal

Paul Joyner, managing director of SBS, part of the Travis Perkins Group, explains how installers can use the Green Deal to make the most of their business.

Why the radiator is here to stay

Following the launch of the domestic renewable heat incentive, the Manufacturers' Association of Radiators and Convectors (MARC) makes the case for radiators and renewable systems

Why quality chemicals are crucial

Dr Neil Watson, technical director at Adey, looks at the role of premium quality chemicals in central heating system maintenance and how they deliver value for money for installers.

The domestic RHI - can we expect a renewables boom?

Underfloor heating and integrated renewable solutions supplier Nu-Heat asks whether, with such a long build up to the domestic RHI and so many expectations to live up to, industry can expect to see a real boom in the uptake of renewable technologies. Adrian Troop shares his thoughts

B&ES president shares optimistic outlook for members, while warning USA of dangers of recovery

Bruce Bisset, president of the Building & Engineering Services Association, has reminded industry colleagues that, traditionally, more firms go to the wall during a recovery than fail in the depths of a recession.

Why we shouldn't neglect old properties

With changes to Part L of the Building Regulations coming into force on 1 April, Paul Strudley, sales director at ADEY Professional Heating Solutions, warns that we shouldn't forget about older homes.

Quality of service and setting challenging targets is the way to cope with ever-changing FITs

Almost constant changes in government financial incentives should not be used as an excuse for poor performance by the renewable energy sector, which can still see sales rise, says Lee Baxter

Time to tackle 'dead leg' plumbing

Mark Dowdeswell, applications manager and plumbing expert at Uponor, says the UK heating and plumbing industry needs to rethink its design and installation methods to minimise the risk of legionella.

Understanding energy consumption in the UK

Francine Wickham, global marketing director at Fernox, discusses the importance of understanding energy usage in the UK and welcomes the Energy Bill Revolution - as long as it is implemented correctly.

What to do during the floods

Paul Hardy, managing director at Baxi, explains how to stay safe during the floods.

Money-saving upgrades could become obsolete if boilers are not serviced regularly

Neil Watson, technical director at ADEY Professional Heating Solutions, welcomes the news that homeowners could save more money if they upgrade their household boiler. However, he warns that the year-on-year benefits could become obsolete if boilers are not serviced regularly.

Will Green Deal assessments affect domestic RHI uptake?

James Cordner, renewables manager at BSW Building Services, comments on the requirement of a Green Deal assessment prior to installing measures under the domestic Renewable Heat Incentive.

Safe access for maintenance engineers

Daniel Betts of engineering contractor ECEX discusses the importance of constructing safe access ways, and how this can even prevent health risks such as Legionnaire's Disease.

Centralised hydrogen could be the answer

Mark Crowther, director and general manager of Kiwa in Cheltenham, discusses the benefits of hydrogen when aiming to achieve an 80% carbon reduction by the year 2050.

2014 will be the year of renewables and energy efficiency says NAPIT

With the Green Deal scheme being simplified and starting to gather momentum, the domestic RHI launching in the Spring and renewables maintaining popularity in the UK, 2014 is the perfect year to expand into the renewables and energy efficiency markets, says David Cowburn.

Predicting growth in 2014

Domestic heating renewables are set to provide growth opportunities for the HVAC industry in 2014, says Peter Verkempynck

HVAC industry to see great growth opportunities

R22 replacement and domestic heating renewables are set to provide the greatest growth opportunities for the HVAC industry in 2014, says Peter Verkempynck, managing director of Daikin UK.

Missed calls cost plumbers over £25,000 a year, according to survey

Plumbers are potentially losing in the region of £500 worth of business every week due to missed phone calls, according to research conducted on behalf of everreach, which surveyed over 250 small business owners and senior employees across various trades.

Rapid rise in material costs impacts on builder's profits

With the economy showing increased signs of recovery, builders are being advised to keep a keen eye on their margins or risk a slower than expected improvement in business or even making a loss on some jobs, says Joanna Mulgrew.

Bristan's top tips for 2014

For plumbing installers making New Year's resolutions, Bristan has put together five top tips for a more successful 2014.

Time for industry to act

Following the publication of the latest Green Deal figures from government last week, managing director of Baxi Paul Hardy comments on what these figures mean for the industry.

District heating developers missing out on millions

Mark Whettall, managing director of pre-insulated pipe system manufacturer CPV, draws attention to the issue of heat loss in pre-insulated district heating networks

How MCS can play a key part in the success of the domestic RHI

Nancy Jonsson, product manager of heating and renewables at Daikin UK, discusses the potential benefits of the Microgeneration Certification Scheme.

Avoiding trips, slips and falls

Wynsors World of Shoes looks at the importance of wearing the right footwear for the job

Building your online presence and giving your customers a voice

Creating a visible, customer-friendly platform that gives customers the chance to leave feedback is crucial for return custom, explains Yelp's Elliot Adams.

Sanitation can boost the water cooler market

Tony Hird, business development director at Ebac, discusses POU water coolers and describes the benefits of Ebac's Aquasafe system.

Draught prevention is the simplest route to increase energy efficiency standards

Leonie Onslow of the Draught Proofing Advisory Association (DPAA) explains how to take a holistic approach in meeting the new and improved Building Regulations coming into force in April 2014.

Public perception has made the radiator market more adventurous

MARC's Garry Naughton discusses the evolution of the radiator and the varieties currently available on the market.

Top 10 things learnt on the job and not in the training centre

Electrical training provider Trade Skills 4U has provided 10 pointers for recently qualified electricians looking to start their own business. All the tips have been picked up by electricians since finishing their training.

Skills time-bomb warning

Rob Leslie, one of Robert Gordon University's construction experts, warns of a 'skills time-bomb' waiting to explode if the industry does not start looking to the future. He is currently spearheading the launch of a new Construction Management course at the university.

The Vision for Renewable Heat Zones

Kelly Butler, British Electroctechnical & Allied Manufacturers' Association's (BEAMA) marketing director, explains the association's vision for renewable heat zones.

How to breathe easy over Green Deal overheating threat

Jaga Heating Products' Phil Marris recommends solutions for overheating in Green Deal homes.

Top tips for making the most of online reviews

Yelp's Elliot Adams offers advice on how to use online reviews to benefit your business.

The secrets to a profitable plumber's website

The right name will boost exposure and attract new leads, says Tim Kitchen from Job Done Websites.

ECO is key to supporting the heating industry

Alpha Heating's John Binney discusses the importance of ECO when it comes to the heating industry.

Small businesses need to be finance-ready to access funding

Small businesses with well-developed finance teams achieve faster, more sustainable growth for longer and can attract investment to help them develop, says the Association of Chartered Certified Accountants (ACCA).

Pulling the construction lever?

Andrew Eastwell of BSRIA discusses the future of the construction industry following last week's Budget.

Insulation retrofitting could pose thermal bridging threat

Lee Jackson of SBS issues a warning to insulation installers.

2013 will be a transformative year for domestic renewables

Heat pump installation figures have increased noticeably since the onset of various government incentive schemes and are set to rise further in 2013. Daikin UK says current installations are proving the savings that heat pumps can achieve - and with new funding being introduced, predict the market will grow further in 2013.

White van man or professional?

SNIPEF's Robert Burgon examines the public's perception of the 'white van man'.

Part P Changes will take work from tradespeople

The Heating Engineers & Allied Trades Federation explains why it is concerned by the recent government changes to Part P legislation.

Signs of hope in a challenging year

Jennie Ward looks ahead at what the industry is likely to face in 2013.

'Tis the season...

Installer Mark Gray reveals why business is still good up in Scotland.

Now is the time to promote efficiency

As we move into 2013, Jennie Ward looks back a year at what we thought 2012 would bring, and forward into 2013.

Any hope from the Chancellor's Autumn Statement?

Robert Burgon asks whether the Chancellor's 2012 Autumn Statement contained hope for the construction industry.

Plumbase regional director rides 470km for charity

Plumbase's regional director for the North Eastern counties, Ian Golden, reveals why he spent the last year raising money for the Alzheimer's Society.

Give your customer the control

Baxi's Simon Osbourne on why heating controls are an easy win for installers.

Is powerflushing really necessary?

Keith MacBain asks whether a powerflushing pump is really necessary for heating engineers, or whether using gravity is sufficient.

Sign Up

Sign up to our weekly eNewsletter to receive all the latest news direct to your inbox