HETAS launches technical helpline

Published:  13 August, 2013

HETAS has launched a helpline service designed to provide support and advice for the solid fuel and biomass heating sector.

The new initiative will be managed by Mike Harvey (pictured), who joins HETAS as installer support services manager. Harvey comes from a heating industry background, having previously worked as an installer and then a college lecturer. Alan Young will also be dealing with enquiries from the new helpline in his role as technical officer.

The helpline will offer support on regulations, standards, efficiencies, approved products and more. It will be open from Monday to Thursday from 8.30am to 5.00pm, and on Fridays from 8.30am to 4.30pm on 01242 681909. The helpline team can also be emailed anytime at

The helpline will offer support on regulations, standards, efficiencies, approved products and more. It will be open from Monday to Thursday from 8.30am to 5.00pm, and on Fridays from 8.30am to 4.30pm on 01242 681909. The helpline team can also be emailed anytime at technical@hetas.co.uk