QR codes on energy bills will help consumers find the best deal

Published:  12 March, 2014

Consumers wanting to know more about their energy use and whether they are getting the best value for money will have a new and easy way of finding the best deal, as government announces plans to introduce Quick Response codes to energy bills.

Secretary of State for Energy & Climate Change Edward Davey announced the government’s plans to introduce Quick Response (QR) codes to energy bills so consumers can get an instant cross-market comparison.

Mr Davey said: “We’re determined to make energy markets work better for consumers – and despite all the evidence showing that QR codes on bills would make a real difference to people, energy companies still haven’t done anything about it. That’s why we’re acting to make sure people have a quick, straightforward way to compare the best deal for them with a simple swipe of their phone.

“Consumers now have a real choice with the number of small energy suppliers doubling since 2010. By opening up the energy market and the steps we are taking to make switching easy, we have already seen more than 1.5million people make the switch in the last quarter alone."

Despite a feasibility study concluding that there were no barriers to the implementation of QR codes on customer energy bills and that the technology would in fact be helpful in increasing consumer engagement, there has been no voluntary move by the energy sector to introduce QR codes.

The government is therefore taking action under the Energy Act and will look to modify the energy company licences to have QR codes included as part of energy bills.

Incorporating QR codes or similar on customers’ bills will encourage the development of applications that use this data and will allow smartphone users to transfer valuable data from their bill (such as current tariff name and consumption) to their smartphone/tablet computer, helping them to control their consumption and costs, for example through uploading energy tariff information seamlessly to a price comparison website.

QR codes will also benefit vulnerable consumers or those who do not use smart phones, meaning people with smartphones will be able to help friends and family less comfortable with technology, and trusted members of community and advice organisations including those from the ‘Big Energy Saving Network’ to be able to easily access accurate information to help people who need additional support.

The consultation published on 10 March will seek views from across the industry including third party suppliers who can contribute to the development of smartphone or tablet application development.

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