Worcester, Bosch Group has equipped its engineering services department with FaceTime and Skype capabilities, allowing installers to use live video calls.

These new functions give installers the opportunity to use live video calls in order to share visuals of an installation, correctly identify components, or clarify specific or unusual installation positions.

The two-way nature of FaceTime and Skype video calling also means that Worcester’s 40-strong team of technical advisors can visually demonstrate useful practices and procedures using the department’s own working boiler models to better explain how specific difficulties can be resolved.

Martyn Bridges, director of marketing and technical support at Worcester, Bosch Group, said: “The addition of FaceTime and Skype to our already established teleconferencing capabilities allows us to continue to lead the way in the support we offer for installers. Live video calling is the next best alternative to having one of our technical advisors physically attend each installation or maintenance query, and has the potential to make a huge difference to the speed at which such queries can be resolved.

“With so many installers around the UK already familiar with making live video calls to friends and family, it made perfect sense to make this option available in a professional environment, to help their day-to-day work.”

Installers wishing to contact Worcester’s Engineering Services department using FaceTime can do so via technical.enquiries@uk.bosch.com. Alternatively, Skype users can get in touch with Worcester via worcestertechnical.