HETAS gets tough

Published:  26 October, 2010

HETAS is wagging its finger at the heating industry in an effort to clamp down on "bad installation practice".

Heating Equipment Testing & Approval Scheme (HETAS) is wagging its finger at the heating industry in an effort to clamp down on "bad installation practice".

The independent body, which is recognised by DEFRA for the official testing and approval of domestic solid fuels and woodburning appliances, says we "need to support the installer who is doing it right and protect their business".

Chief executive Bruce Allen explained that this is necessary "because the solid fuel and biomass industry is growing so fast, we want to make sure that the industry doesn't attract rogue installers wanting to make a fast buck at the expense of quality".

HETAS says it has recently improved its complaints procedure, working closely with installers to ensure installations are safe and comply with building regulations.

It has also been liaising with trading standards, it says, to clamp down on rogue installers falsely claiming to be HETAS-registered.

Allen added: "We fully understand the commitment that installers make in terms of HETAS training and registration, and we want to make sure we protect that investment.

"Also, we need to make sure consumers are able to trust that their registered installer will do a good job."