Customer hesitancy to act on refrigerant ban is harming business, air conditioning industry survey says

Published:  06 October, 2015

Air conditioning (AC) contractors believe the reluctance of customers to update their system to a more energy efficient, lower Global Warming Potential (GWP) refrigerant, eight months after a ban on replacing R22 refrigerant was introduced, is restricting new business, a survey has found. (Click image to see full infographic)

After the introduction of the ban on replacing the refrigerant in existing air conditioning systems in January 2015, Daikin UK undertook a survey of AC contractors and installers to discover how it is impacting on businesses more than eight months on.

More than half of those surveyed believe the ban is affecting their business, with more than a third of all businesses under the impression that half of their customers are still to convert their R22 systems to an alternative refrigerant.

The majority of installers conceded that their biggest challenge is that customers are unwilling to change their AC system at this time, with 78% waiting for their existing system to reach its end of life or breakdown before considering a replacement refrigerant.

When choosing an alternative refrigerant, 23% believe energy efficiency is the most important factor, while 23% consider affordability to be just as important.

Martin Passingham, product manager of DX at Daikin UK, said: “One of the most important findings of the survey was that only 15% of respondents saw safety as an important consideration, and more than 75% think that R410a and R32 are the most popular alternatives.

“It is good to see there is an awareness among installers of the highly energy efficient, lower GWP refrigerants such as R410a and R32. It is also good to see that there is a positive attitude from installers towards new, lower GWP refrigerants when considering alternatives to R22.

“At Daikin UK, we are encouraging building owners and managers to seriously consider their R22 replacement options sooner rather than later. As such, AC contractors should be ready to offer replacement options using more energy efficient systems.”

Image courtesy of Shutterstock/ Andrey_Popov

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