Plumbing company charges £40 a minute

Published:  01 August, 2011

A plumbing company has come under fire by a customer for charging over £200 for a five-minute callout, according to a local newspaper.

Householder Jirina Sedova called a Bedford plumbing company to her home in March when her boiler broke down.

The company would attend only if given credit card details. The plumber arrived, told Sedova the boiler needed to be replaced, and then left. She was told there would be a small charge, but received an invoice for £204.

Sedova said she has been chasing the company for a refund, but despite visiting the registered headquarters and calling she said she has not been able so speak to anyone.

The plumbing company involved declined to comment on the allegations.

Earlier this month, The Guardian newspaper reported on "high charges" by the company. Bedford Borough Council's trading standards have received a complaint about the firm.