Cardiff tops list of council complaints about plumbers

Published:  12 July, 2018

Cardiff County has topped a list of the councils to receive the most complaints about plumbers in the UK.

A total 741 complaints were received by Cardiff County Council’s Trading Standards department about plumbing work or products in 2016 and 2017, more than twice as many as second place Surrey County Council, which received 313.

The Water Regulation Advisory Scheme (WRAS) submitted Freedom of Information requests to every council in the UK with the relevant Trading Standards authority to determine the areas where most complaints were lodged about plumbers. Data was received for complaints in around 170 councils between 2016 and 2017.

Julie Spinks, Managing Director of WRAS, said: “Consumers are experiencing problems with plumbers up and down the country. While it’s encouraging to see that so many are using their right to complain about bad tradespeople, it’s worrying that so many have felt the need to.”

Despite there being more than 7,000 complaints lodged to UK councils in the last two years, only 12 fines were issued.

Julie continued: “I’d urge anyone looking for a plumber to always go through an approved scheme, such as WaterSafe or through their water company, which vets them to check they are suitably qualified and insured to carry out domestic work and ensure your work complies with water fittings regulations.”

The 10 councils which reported the most complaints about plumbing tradespeople were:

Cardiff County - 741

Surrey County - 313

Essex County - 305

Norfolk County - 299

Kent County - 298

Stoke City - 174

Hertfordshire County - 167

Vale of Glamorgan - 153

Durham County - 144

Gloucestershire - 140